Frequently Asked Questions
Estimated shipping delivery times:
USA: 5-10 business days
Canada: 7-12 business days
World: 10-20 business days
Your order will be sent out on average within 3 days of ordering.
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.
Order never arrived:
If your order didn't end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We'll see what can be done.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at firstname.lastname@example.org and we'll let you know what your next steps are.
Products are non-refundable after 30 days of receiving your order. We quality check every item before it ships out but, there is always a chance for human error. If this happens to be the case, please drop us a message below. If you have any other issues with your order please don't hesitate to get in touch with us to see how we could make your experience better. Please make sure to include your order number with your email!
Sorry! We do not have a physical retail store. Online only!